FAQ

 

Q: How long is each performance?

A: Each performance is 2 – 2 ½ hours, with a 15 minute intermission.

 

Q: How do I redeem a Dinner & Theatre Package?

A:  To redeem a meal package, simply present your ticket(s) at the Restaurant for priority seating. We suggest that 90 minutes be allotted for meals prior to the event start time. Meal selection includes Buffet or Family Style (chicken only, additional meats may be purchased for an additional surcharge), You may also enjoy your meal after a matinee performance.

 

Q: Are group discounts available?

A: We offer a special rate for groups of 9 or more guests. Additionally, meal reservations may be made for groups of 15 or more at the Restaurant. Tax is included in the group package pricing. Meal gratuity is NOT included (unless noted otherwise). Receive 1 complimentary package for every 20 paid group packages on your order.  Seating is reserved.

To enhance your visit, here are a few upgrade options available for the Group Dinner & Theatre packages:

  • Add meal gratuity.
  • Enjoy a private dining room with the Family-Style meal for an additional surcharge.
  •    Add an additional meat (roast beef, baked steak, roast pork, or ham) with the Family-Style meal for an additional surcharge

Please contact us in advance to make these arrangements.

 

Q: Do you have a lodging package?

A: We offer a package for 2 which includes a one night’s stay at the Inn, dinner for 2 at the Restaurant, and 2 tickets to a Heritage Hall performance. To book this package, please call 800.455.9471.  We also offer a similar package for larger groups. Tax, beverage, and dessert are included in the package price.

 

Q: How can I receive my tickets?

A: Select from the following options when ordering your tickets:

“Print Now”- receive an email with a link to print your tickets to print in the comfort of your own home.

“Will Call”- tickets will be available to pick up at the theatre on the day of the event. Doors open 30 minutes prior to the show.

“Mail USPS”- for a one-time, 50 cent charge, tickets will be mailed to the address on file via USPS.

 

Q: What is the cancellation policy?

A: Notification of cancelation must take place by 3pm the day before the scheduled event to receive a full refund. Tickets are non-refundable but transferable to a future event after this time.

* Fashion Show tickets are non-refundable but transferable.

* In the event a show is cancelled due to weather, power outages, etc…you will receive a full refund or a transfer to a future event.

 

Q:  Do you have wheelchair accessible seating?

A: We have 5 wheelchair accessible seats with companion seats available.  When booking please mention your request for this option.

 

Q: Do you have an Intermission?

A: We have a 15 minute intermission in each production in which we serve light concessions. Credit card and cash payments are accepted.

 

Q: How does your reward card program work?

 A: When you arrive at the theatre, simply ask one of our team members for a reward punch card. Guests will receive a punch for each full priced ticket purchased. Once the punch card is full, guests may redeem it in person at the Restaurant or at the Inn for a complimentary ticket of their choosing. Guests may also book online with a credit card and receive a refund for the amount of the theatre ticket upon arrival at the event. If a meal package is purchased, guests will be issued a refund for the amount of one adult ticket.