Frequently Asked Questions


When are you open for ticket sales?

The Palmdale Playhouse box office is open two hours before every ticketed performance or event. Tickets are available online 24/7 at


What methods of payment do you accept?

  • At the Box Office: Cash, check, Visa, MasterCard and Discover.

  • Online: Visa, MasterCard and Discover


Does my child need a ticket?

Everyone must have a ticket regardless of age. As a courtesy to other patrons and performers, we do not recommend children 2 years of age and younger attend theater performances due to the required silence for everyone to have full enjoyment of the artistic experience of live performance.


If I order on the website, how do I get my tickets?

Your tickets will be available at the box office window the day of the performance. You will receive a receipt by email that you may print and bring with you or display on your smart phone.


If I change my mind, can I get a refund?

ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation for which there is no rescheduled date, a refund will be issued.


What time does the Playhouse open?

Lobby doors open one hour before scheduled performances. Theater doors open 30 minutes before the performance.


Recording Equipment

Recording equipment is prohibited inside the theater unless otherwise noted. Cameras of any kind, as well as audio recording equipment, are strictly prohibited. Persons recording and/or their equipment may be removed for the duration of the performance.


Disabled Seating Accommodations

The Playhouse offers wheelchair access at all shows and events. Our ushers will assist with directions and accommodations. When purchasing tickets, please notify the Box Office at 661-267-5684 that a wheelchair accessible seat is needed. Wheelchair patrons should arrive early for seating assistance.


Deaf / Hard of Hearing Accommodations

Accommodations for the deaf / hard of hearing are available upon request with 72 hours’ advance notice, please call 661-267-5611 to make arrangements.