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Also see our Frequently Asked Questions!
IMPORTANT PARKING INFORMATION: The entire parking lot at the Lucie Stern Theater is under construction through early 2020. No spaces are currently available. Hopkins Ave and Middlefield Rd entrances are all being used for construction traffic. Additionally, handicap accessible parking spaces at the Lucie Stern Community Center have been moved to slightly different locations. For patrons with mobility issues, we recommend using the drop-off area at the front of the Lucie Stern Community Center, at the corner of Middlefield Rd and Melville Ave. We advise allowing at least an extra 20 minutes to park and walk inside the theater. Please also consider carpooling or services like Lyft and Uber.
ALTERNATE PARKING LOCATIONS: You may need to use street parking. In addition, our friendly neighbors at Walter Hays Elementary School (1525 Middlefield Rd) and Trinity Lutheran Church (1295 Middlefield Rd), both a very short walk to the Lucie Stern, have kindly opened their parking lots to us. For a helpful map of the theater and its surrounding areas, please see the handy map below. Yellow highlights the Community Center drop-off area. Blue highlights some nearby street parking; please be mindful of driveways on the residential streets surrounding the Community Center. The closed parking lot is highlighted in red, and the Trinity Lutheran and Walter Hays lots are highlighted in purple.
HOW TO PURCHASE TICKETS: Main productions are reserved seating. Tickets may be purchase online or by calling our box office at 650-329-0891. If you selected Will Call for your tickets (for an additional $1.00 per order), they are available at the theater beginning one hour before showtime. You may be asked to show the credit card used and a photo ID. If time allows, tickets can be mailed for an additional $2.00 per order. Our free method of ticket delivery is Print At Home, which allows you to print out your tickets and bring them with you to the theater. You may also simply show the QR code/barcode on a smartphone at the theater.
DISCOUNTS: Our family of subscribers receive incredible savings off of regular ticket prices. There are also discounts for seniors (62+), educators, patrons 30 and under, children, and military— available for all performances except Previews.
SPECIAL OFFERS: Be sure to sign up for Players eNews for special limited-time opportunities. If using a promo code, don’t forget to enter it when ordering online or mention the code when calling. A party of 10 or more always qualifies for a “Group Sales” discount except on Preview performances.
PERFORMANCE VENUE AND OFFICES: All of our performances take place in the Lucie Stern Theater, built for us in 1933. The address is: 1305 Middlefield Road, Palo Alto. Our administrative offices, including our daytime box office, are also located at the theater; patrons can find us by ringing the bell at the single door to the right of the theater’s main doors.
PARKING: There is free parking near the theater, as described above. Stay tuned for the return of our free parking lot!
ALTERNATIVE TRANSPORTATION: We encourage the use of bicycles and carpools! For our matinees, VTA Bus 35 is also a great option.
WHEELCHAIR ACCESS: Various locations in the theater can better accommodate patrons with limited mobility. To purchase wheelchair accessible seats, please call the box office at 650-329-0891.
ASSISTIVE LISTENING DEVICES: Headsets are available in the lobby prior to each performance. You will be asked to leave your ID until the headset is returned.
CREDIT CARDS: For tickets and donations, Palo Alto Players accepts Visa, MasterCard, Discover and American Express. Credit cards may also be used for concessions sold in the lobby before the show and at intermission with a minimum purchase of $6.00.
ADDITIONAL FEES: It is the mission of Palo Alto Players to keep the cost of attending live theatre affordable. Where necessary, certain per-ticket fees are added onto ticket prices. These include a $1.00 transaction fee and a $4.00 Theater Use Fee assessed by the City of Palo Alto.